Last updated: 22/09/2026

When Refunds Are Issued

Refunds are issued once we receive and inspect your returned item, provided it meets the conditions in our Return Policy.

Refund Method

Approved refunds are credited to your original payment method (card, PayPal, etc.). We do not offer cash refunds.

Refund Timeline

• We inspect returned items within 2–3 business days of receiving them.
• Once approved, refunds are processed within 5–7 business days.
• It may take an additional 3–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Partial Refunds

[e.g., Partial refunds may be issued if an item shows signs of use beyond light testing, or if only part of an order is returned.]

Non-Refundable Charges

[List anything not refunded, e.g., original shipping charges, unless the return is due to our error.]

Late or Missing Refunds

If you haven’t received your refund after the timeline above, please check with your bank or card provider first — processing times vary. If it still hasn’t appeared, contact us at support@spacezen.io.

Order Cancellations

If you need to cancel an order, contact us at support@spacezen.io as soon as possible. We can only cancel orders that have not yet shipped.

Questions

For any refund questions, email support@spacezen.io with your order number.